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Effective communication is the foundation of any successful business. A report by the Project Management Institute highlights this, revealing that poor communication is responsible for project failure one-third of the time. As George Bernard Shaw aptly said, “The single biggest problem in communication is the illusion that it has taken place.” The manner in which […]
The communication landscape is rapidly evolving. Businesses often equate upgrading to newer technologies with substantial price tags and complex installations. However, the cloud has brought a game changer that has completely altered this dynamic. It’s SIP calling, i.e., Session Initiation Protocol calling. You can think of SIP calling as the best communication upgrade SMEs can […]
Manual dialing can be extremely time-consuming when connecting with customers through outbound calling. But what if there was a way to effortlessly reach your potential customers and turn your conversations into conversions? An outbound dialer is a powerful tool that can smoothly accelerate the dialing process, enabling sales and customer service teams to reach a […]
The traditional models of customer service are undergoing a rapid transformation. The emergence of blended contact centers is proof of this statement. A blended contact center is a dynamic approach that combines the best of both worlds. By seamlessly integrating inbound and outbound interactions, these centers offer improved customer experiences, boosted agent productivity, and optimized […]
Whether you are a startup, a growing enterprise, or a well-established organization, having a robust and reliable business phone line is crucial for effective communication. However, the costs involved in setting up a high-end phone line become a concern, especially for small businesses. If you are also clueless about exactly how much a phone line […]
Remote and hybrid work models are increasingly becoming common. Businesses can’t help but deploy tools and technologies to support these newest working norms. Traditional conference calls, often interrupted by poor audio quality and background noise, are simply no longer sufficient. It’s time businesses should switch to newer alternatives, such as VoIP conference phones. These phones […]
Do you often feel that your contact center is overwhelmed with ringing phones, frustrated customers, and agent turnover? Juggling with hundreds of agents, fluctuating contact center metrics, outdated tools, and forecasts can leave the most seasoned managers feeling worrisome. This article is your guide to some practical contact center management strategies that are simple to […]
Today, the marketplace is fiercely competitive and customer experience is everything. Statistics reveal that 65% of customers have switched brands after a single negative phone experience. For small businesses, this could mean lost leads, frustrated customers, tarnished reputation, and ultimately, loss in revenue. But there’s a solution – a virtual phone system for small businesses. […]
VoIP technology has revolutionized the way we communicate. However, like every other technology, VoIP comes with its challenges. Choppy calls, dropped connections and one-sided conversations are common issues with VoIP. According to a survey, 51% of respondents stated that audio issues are the biggest problem during virtual meetings. These glitches can not only disrupt workflows […]
Have you ever walked out of a meeting confused or felt that the product team failed to communicate the features and benefits of a newly launched product to the sales team? You’re not alone. Studies show that poor communication costs businesses thousands of dollars a year. Also, a whopping 92% of business professionals believe effective […]