Author's Bio
Kanika is a versatile researcher, blogger, and author, delving into the world of tech blogs covering Telecommunications and Cyber Security. With a solid engineering background, she turns intricate tech jargons into relatable, real-life stories. Her writing isn't just about words; it's a fusion of detail, intrigue, and relevance to the audience, reflecting her passion for writing and design. Beyond her work, Kanika finds joy in painting, and exploring new places while traveling.

What is VoIP QoS? How does it Boosts Call Quality?

VoIP QoS

If you are asked, “What is the most modern replacement for traditional phone systems?” Your answer would be VoIP or Voice over Internet Protocol technology, which is expected to reach $108.5 billion by 2032. Despite being a widely used technology, many of us are unaware that the quality of VoIP calls is significantly impacted by […]

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What is an ISP? Everything You Need to Know

what is an ISP

“We are all now connected by the Internet, like neurons in a giant brain.” is a wise statement by Stephen Hawkings. It’s amazing that more than 5.3 billion people around the globe are connected to the internet. But who connects us to the internet and ensures a smooth online experience every single time? Well, it’s […]

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What is a Network Switch and How Does it Work? Explained

According to recent reports, “The Network Switches market is projected to grow from USD 33 billion in 2023 to USD 45.5 billion by 2028, growing at a CAGR of 6.6% during the forecast period.”  That’s a tremendous growth trajectory! But what is a network switch exactly? And what does a network switch do? Curious to […]

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How SMS for Business Communication Can Be a Game-Changer?

SMS for Business Communication

Traditional communication channels like email and phone calls hold a strong ground in the business communication landscape. However, there’s another powerful yet often overlooked tool that helps businesses connect with their customers efficiently and effectively. I’m talking about SMS, i.e., Short Message Service in business communication. This blog takes you through the deeper aspects of […]

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Top 4 Business Communication Styles: Let’s Crack the Code

business communication styles

Effective communication is the foundation of any successful business. A report by the Project Management Institute highlights this, revealing that poor communication is responsible for project failure one-third of the time. As George Bernard Shaw aptly said, “The single biggest problem in communication is the illusion that it has taken place.” The manner in which […]

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What is SIP Calling? Working, Benefits, and Use Cases

SIP calling

The communication landscape is rapidly evolving. Businesses often equate upgrading to newer technologies with substantial price tags and complex installations. However, the cloud has brought a game changer that has completely altered this dynamic. It’s SIP calling, i.e., Session Initiation Protocol calling. You can think of SIP calling as the best communication upgrade SMEs can […]

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Outbound Dialers: Types, Benefits, Use Cases & Best Practices

outbound dialer

Manual dialing can be extremely time-consuming when connecting with customers through outbound calling. But what if there was a way to effortlessly reach your potential customers and turn your conversations into conversions? An outbound dialer is a powerful tool that can smoothly accelerate the dialing process, enabling sales and customer service teams to reach a […]

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What is a Blended Contact Center? A Comprehensive Guide

blended contact center

The traditional models of customer service are undergoing a rapid transformation. The emergence of blended contact centers is proof of this statement. A blended contact center is a dynamic approach that combines the best of both worlds. By seamlessly integrating inbound and outbound interactions, these centers offer improved customer experiences, boosted agent productivity, and optimized […]

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How Much Does a Phone Line Cost for a Business? Explained

how much does a phone line cost

Whether you are a startup, a growing enterprise, or a well-established organization, having a robust and reliable business phone line is crucial for effective communication. However, the costs involved in setting up a high-end phone line become a concern, especially for small businesses. If you are also clueless about exactly how much a phone line […]

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Top 7 VoIP Conference Phones for Productive Meetings in 2025

Remote and hybrid work models are increasingly becoming common. Businesses can’t help but deploy tools and technologies to support these newest working norms. Traditional conference calls, often interrupted by poor audio quality and background noise, are simply no longer sufficient. It’s time businesses should switch to newer alternatives, such as VoIP conference phones. These phones […]

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