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What is an outbound call? Well, we’ve all been there – phone rings, an over-friendly voice on the other end pushing a new service you don’t need. That’s an outbound call in action and no wonder, you hang up immediately in frustration. But here’s the thing: outbound calls can be incredibly valuable for businesses when […]
Imagine you have had a smooth-running contact center for so long. But in the past few months, something’s been up. You’ve noticed a dip in both agent productivity and customer satisfaction and the trend isn’t looking good. There are longer hold times and frustrated agents. Digging deeper, you found that repetitive queries are bogging down […]
While profit is essential, what is the deeper purpose that drives business? It’s surely creating a loyal base of happy and satisfied customers. There are many tools and techniques that can help improve customer service. Call queuing technology is a popular option for businesses looking to streamline their callers’ phone interaction experience. While 60% of […]
Did you know that “78% of corporate companies use video calling software for team meetings?” Zoom, a frontrunner in the realm of corporate communication, recorded an astonishing 300+ million meeting participants per day in 2020 (source: Business of Apps), showcasing the immense reliance on and adoption of such platforms for seamless collaboration. These statistics reveal […]
Imagine this: A potential customer is scrolling through your business website, ready to avail services, but there’s no phone number listed. A nagging thought directly creeps into the customer’s mind: is this business legitimate? That’s the moment when you realize the importance of having a dedicated or separate business phone line. Statistics reveal that most […]
Ever heard the phrase ‘first impression matters’? Well, when it comes to business, that initial phone call sets the tone. According to recent studies, businesses lose an estimated $62 billion annually due to poor customer service. But what if there’s a tool that can free up your staff for more strategic tasks, handle routine calls […]
Remote and hybrid work has become the new working norm and businesses are embracing flexible work arrangements by finding new ways to stay connected. Cloud tools like Microsoft Teams, which has 320 million users, are already a preferred choice for online meetings and chats, it’s now become a game-changer for phone calls too. Operator Connect […]
Do you know what enterprise communication solutions are? Well, that is what this blog post is all about. Imagine this: you’ve just finished a killer presentation for a valuable client, but your team is scattered across the globe with different time zones and working hours. Sending an email seems of no use because it will […]
Effective communication lies at the core of every successful business, and a dependable phone system serves as the foundation for smooth and seamless voice interactions within an organization. SIP and PRI are both telephony technologies that serve as vital tools for establishing communication channels in businesses. Comparing SIP vs PRI, we will learn that both […]
The modern networking landscape constantly evolves with innovative technologies like Network Function Virtualization (NFV), and its building blocks, Virtual Network Functions (VNFs). From the way they are designed and deployed to how they’re managed, these technologies are transforming every aspect of networks. Through this blog, we will be discussing the intricacies of VNFs or Virtual […]