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Over-the-Top Business Messaging, also known as OTT Business messaging, has become a widespread trend among businesses for various purposes including support services, sales, and marketing. OTT messaging apps and platforms have replaced traditional communication channels due to the increasing popularity of instant messaging and the widespread use of smartphones. As a result, this sector has […]
Session Initiation Protocol (SIP) trunking is a widely known communication solution that allows businesses to connect their existing PBX system to the public switched telephone network (PSTN) through the internet. This technology has gained popularity due to its cost-effectiveness, scalability, and ability to integrate with other communication technologies. However, if you are not familiar with […]
In the world of VoIP, a Session Initiation Protocol (SIP) softswitch is a crucial piece of technology that facilitates the transfer of voice and multimedia data over the internet. A SIP Softswitch is responsible for routing and connecting calls, managing user accounts, and performing various other functions that are necessary for a VoIP network to […]
Accept it or not, living in the digital age comes with ease of access and convenience when it is to communication. There’s an abundance of tools and technologies at our disposal that allow us to connect with others through text, video, or audio. Through this post, we would like to appreciate today’s communication technology by […]
Telecommunication is the backbone of every industry; it allows businesses to communicate effectively with customers and deliver superior customer service. When it is about implementing a softswitch, it is important for VoIP carriers to choose the most suitable ownership option. One can go for direct buyout or choose to avail hosted services by paying rental […]
Telecom industry has been witnessing continuous tremendous growth for some time now. But it comes with a lot of challenges, one of which is billing related concerns amongst consumers and telecom operators. Within the telecommunication space, billing is a lot more complex as there is dealing with numerous customer data. Manual billing can result in […]
With more and more people relying on mobile phones to function in their daily lives, it has become imperative for businesses to create mobile-first marketing strategies. Amidst all the tools that help businesses in fast and convenient communication with customers, A2P messaging appears to be a popular and useful choice. This is because as per […]
We have come a long way in terms of cellular network technology. However, amidst all the advancements, experiencing poor quality voice calls still persists as an issue. Crackling, Jitters, dropped syllables and connections that keep cutting out are some of the most common problems that annoy mobile phone users during voice calls. With more people […]
Fraudulent Spoofed Calling is one of the most popular methods used by scammers to trick their targets into revealing their personal or sensitive information which they can use to steal money or perform other fraudulent activities. By using this method, scammers are able to change the caller ID to any number other than the actual […]
With a staggering 2 billion active users per month, WhatsApp is the most popular messaging app in the world. While it is loved and liked for everyday communication, when it comes to business communication, it’s a big ‘No’. Why? Well, let us discuss why businesses prefer using a WhatsApp alternative for secure communication. Risks Associated […]