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Research conducted by marketsandmarkets found that the cloud contact center market is expected to grow from $26.2 billion in 2024 to $86.4 billion in 2029 at a CAGR rate of 26.9% during the forecast period. We all know exceptional customer service can make or break a business in today’s fast-paced digital world. A cloud […]
RCS vs SMS, which one do you think is the best for text messaging? A 2022 ‘ScienceDirect’ study shows that active mobile subscribers reached over 8 billion in 2020 which was less than one billion in 2000. A good portion of this number prefers text messaging over verbal communication, especially when they are in a […]
Whether on-premise or a hosted contact center, why do you think a call center is so crucial for businesses first of all? A recent study shows that 40% of American customers stopped doing business with a company after poor customer support. 96% of the participants say that customer support is a crucial factor that affects […]
A recent Zendesk report shows that over 70% of customers want companies to have interdepartmental collaboration before transferring a call, and 68% get annoyed when their calls are transferred in the first place. It proves how essential it is to understand the concept of warm transfer vs cold transfer, especially if you are in a […]
For every startup or small business, effective communication is vital, isn’t it? And that’s where Small Business VoIP comes in. It’s not just about saving money; it’s about leveling the playing field against bigger competitors. VoIP lets you run your business from anywhere with an internet connection. But before we dive in, let’s clarify […]
A recent survey conducted by JP Morgan shows that 94% of companies had taken serious steps to harden VoIP security. Why? Because they think VoIP threats and vulnerabilities like payment fraud, malware, service theft, and spoofing have been increasing significantly. Voice over Internet Protocol (VoIP) has revolutionized business communication, offering flexibility, scalability, and cost-effectiveness. […]
If you work in a telco or an IT industry, the term VoIP must be familiar to you already. Voice Over Internet Protocol or VoIP in short is a communication technology used for voice or video communication over an IP (Internet Protocol) network, such as the Internet. But today, we’re not talking about what VoIP […]
Do you feel the rapid changes in the ever-evolving communication system we use regularly? Surely you do. In enterprise communications, the Enterprise Session Border Controller (ESBC) is crucial in ensuring security, interoperability, and quality. As businesses transition from traditional PBX systems to VoIP, Unified Communications (UC), and cloud services, the ESBC emerges as a guardian, […]
If you’ve ever experienced delays, hitches, or couldn’t get the optimum multiplayer gaming performance despite having a high-speed internet connection, you are familiar with data packet loss. Well, you may not know the exact term but suffer from it, and you have to find out how to fix packet loss in your network. Packet […]
Have you ever had a video call freeze at the most crucial moment, leaving you staring at a pixelated frozen frame while the conversation continues without you? Or perhaps you’ve experienced that frustrating lag in online gaming, where victory slips through your fingers due to delays you can’t quite put your finger on. If these […]