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Have you ever walked out of a meeting confused or felt that the product team failed to communicate the features and benefits of a newly launched product to the sales team? You’re not alone. Studies show that poor communication costs businesses thousands of dollars a year. Also, a whopping 92% of business professionals believe effective […]
Imagine this: A potential customer is scrolling through your business website, ready to avail services, but there’s no phone number listed. A nagging thought directly creeps into the customer’s mind: is this business legitimate? That’s the moment when you realize the importance of having a dedicated or separate business phone line. Statistics reveal that most […]
Whether on-premise or a hosted contact center, why do you think a call center is so crucial for businesses first of all? A recent study shows that 40% of American customers stopped doing business with a company after poor customer support. 96% of the participants say that customer support is a crucial factor that affects […]
Ever heard the phrase ‘first impression matters’? Well, when it comes to business, that initial phone call sets the tone. According to recent studies, businesses lose an estimated $62 billion annually due to poor customer service. But what if there’s a tool that can free up your staff for more strategic tasks, handle routine calls […]
A recent Zendesk report shows that over 70% of customers want companies to have interdepartmental collaboration before transferring a call, and 68% get annoyed when their calls are transferred in the first place. It proves how essential it is to understand the concept of warm transfer vs cold transfer, especially if you are in a […]
You must have heard and read about VoIP and how it is revolutionizing the way we communicate. While the nature of work is changing, desk phones are becoming obsolete and VoIP is taking over. It has made our lives much simpler. But is it devoid of drawbacks? Well, this blog post will take a balanced […]
The recent 2023 State of Consumer Behaviour report revealed that “52% of individuals who want to contact a business after an inquiry will do it via telephone”. In another analysis done by Tech.co, it has been found that businesses can achieve average cost savings of 30% to 50% by switching to a VoIP phone system […]
Did you know that “65% of people prefer to contact a business by phone call.”? But what if your business lacks an efficient phone system? In today’s digital age, every business seeks to modernize its communication infrastructure. However, often small business owners get overwhelmed by the options when choosing the right phone system. But fear […]
For every startup or small business, effective communication is vital, isn’t it? And that’s where Small Business VoIP comes in. It’s not just about saving money; it’s about leveling the playing field against bigger competitors. VoIP lets you run your business from anywhere with an internet connection. But before we dive in, let’s clarify […]
A recent survey conducted by JP Morgan shows that 94% of companies had taken serious steps to harden VoIP security. Why? Because they think VoIP threats and vulnerabilities like payment fraud, malware, service theft, and spoofing have been increasing significantly. Voice over Internet Protocol (VoIP) has revolutionized business communication, offering flexibility, scalability, and cost-effectiveness. […]