If you run a call center or a telesales team, one thing is obvious and that is— you want maximum output with your resources and also want to reduce idle time. But how to do that? Is there a magic tool that can increase the efficiency of your call center agent by 25-30%? Well, a […]
Statistics reveal that “In 2022, SIP accounted for over 60% of all business voice traffic.” Furthermore, studies also reveal that “By streamlining communication pathways, SIP is projected to save companies up to 50% on their telecommunication expenses by 2024.” This percentage signifies the dominance of SIP in handling business phone calls. Let’s visualize that you […]
Steve Jobs once said, “Innovation distinguishes between a leader and a follower.” In today’s modern communication world, Hosted VoIP stands as a pioneer. Those bulky on-premise telephony systems are now a thing of the past, Hosted VoIP has grabbed the spotlight. The latest market assessment estimates that the projected market size of the VoIP industry […]
The telephone is a 100-year-old invention. It has shape-shifted with each passing decade and today the virtual phone number marks the latest evolution of this timeless technology. Remember what Alexander Graham Bell once profoundly remarked? ‘When one door closes, another opens.’ In this digital age, the traditional doors of communication are slowly closing, making way […]
Ever had a customer repeatedly call your business, only to end up frustrated? Odds are, they won’t be calling back again. Probably, they were never connected to the right person and thus never got the resolution. But can your business afford to lose out on such valuable opportunities? The precise answer is No. Fortunately, modern […]
Landlines remind us of the slow and cumbersome communication. But fast forward a few years, the communication landscape transformed remarkably. Do you know who drove this revolutionary shift? It’s VoIP, the Amazon of the modern communication world. VoIP has disrupted traditional communication and is constantly evolving, just like Amazon did. In this blog, we’ll understand […]
Are you a small business owner juggling with multiple phone lines? Or, you’re a startup tired of struggling with poor call quality? Or, maybe you’re just a curious mind. Well, this article is going to make your life so much easier. Yes, there’s a lot of valuable information here, for each one of you! Just […]
Cloud Telephony Platforms are the latest buzz in the realm of Business Communication. As per the Global Industry Analysts study, the global cloud telephony services market size was $13.5 billion in 2020 and is expected to reach $34.5 billion by the end of 2026, growing at a CAGR of 16.8%. Technology not only promises big things […]
Cloud is dominating the market today, thanks to the immense benefits offered by this technology. Talking about Cloud Telephony, businesses worldwide are turning to cloud telephony solutions due to cost-effectiveness and remote working support. A few years back, businesses were stuck with those on-premise traditional phone systems that required large financial investments. Through this post, […]
It is true that in-house products are best when it is about tackling a specific business problem or requirement, say the need for a tailor-made PBX system. But considering the technical constraints that a business has to face along with a lack of expertise in creating customized solutions, the whole effort can go in vain. […]