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If you work in a telco or an IT industry, the term VoIP must be familiar to you already. Voice Over Internet Protocol or VoIP in short is a communication technology used for voice or video communication over an IP (Internet Protocol) network, such as the Internet. But today, we’re not talking about what VoIP […]
“The key to success in business is making sure you’re always available to your customers.” I’m sure you agree with this statement. Now picture this: A potential client calls your business, navigates through a confusing automated menu, presses button after button, and gets frustrated. Ultimately, they reach the voicemail and leave a message. Do such […]
Did you know that “67% of consumers consider a responsive business more trustworthy?” (Sprout Social) and “53% of consumers prefer to talk to a real person when resolving a customer service issue?” (SuperOffice)? So what’s the key takeaway here? Yes, you got it right- Your Business Phone Number holds a huge profit potential! Remember when […]
If you run a call center or a telesales team, one thing is obvious and that is— you want maximum output with your resources and also want to reduce idle time. But how to do that? Is there a magic tool that can increase the efficiency of your call center agent by 25-30%? Well, a […]
Statistics reveal that “In 2022, SIP accounted for over 60% of all business voice traffic.” Furthermore, studies also reveal that “By streamlining communication pathways, SIP is projected to save companies up to 50% on their telecommunication expenses by 2024.” This percentage signifies the dominance of SIP in handling business phone calls. Let’s visualize that you […]
Steve Jobs once said, “Innovation distinguishes between a leader and a follower.” In today’s modern communication world, Hosted VoIP stands as a pioneer. Those bulky on-premise telephony systems are now a thing of the past, Hosted VoIP has grabbed the spotlight. The latest market assessment estimates that the projected market size of the VoIP industry […]
The telephone is a 100-year-old invention. It has shape-shifted with each passing decade and today the virtual phone number marks the latest evolution of this timeless technology. Remember what Alexander Graham Bell once profoundly remarked? ‘When one door closes, another opens.’ In this digital age, the traditional doors of communication are slowly closing, making way […]
Ever had a customer repeatedly call your business, only to end up frustrated? Odds are, they won’t be calling back again. Probably, they were never connected to the right person and thus never got the resolution. But can your business afford to lose out on such valuable opportunities? The precise answer is No. Fortunately, modern […]
Landlines remind us of the slow and cumbersome communication. But fast forward a few years, the communication landscape transformed remarkably. Do you know who drove this revolutionary shift? It’s VoIP, the Amazon of the modern communication world. VoIP has disrupted traditional communication and is constantly evolving, just like Amazon did. In this blog, we’ll understand […]
Are you a small business owner juggling with multiple phone lines? Or, you’re a startup tired of struggling with poor call quality? Or, maybe you’re just a curious mind. Well, this article is going to make your life so much easier. Yes, there’s a lot of valuable information here, for each one of you! Just […]