Did you miss an important call or receive a suspicious one? You have no clue about the caller, and now when you try to call back, you get the message that the number is unavailable. Certainly, you want to know how to find the owner of a VoIP number. But how do you trace the […]
Diameter and radius sound like geometry, don’t they? But apparently, these terms are also used in VoIP and telecommunication technologies. Diameter is an authentication, authorization, and accounting (AAA) protocol that belongs to the application layer in the Internet protocol suite. Diameter protocol has evolved from its predecessor RADIUS (Remote Authentication Dial-In User Service) and the […]
Ever wondered how you can scroll through your favorite fitness videos, send emails, and do online banking all at once, without everything turning into a chaotic digital mess? It’s all because of the numeric maestros of the networking world- Port Numbers. Didn’t know what these are? Well, there are over 65,000 ports available each with […]
“We are all now connected by the Internet, like neurons in a giant brain.” is a wise statement by Stephen Hawkings. It’s amazing that more than 5.3 billion people around the globe are connected to the internet. But who connects us to the internet and ensures a smooth online experience every single time? Well, it’s […]
According to recent reports, “The Network Switches market is projected to grow from USD 33 billion in 2023 to USD 45.5 billion by 2028, growing at a CAGR of 6.6% during the forecast period.” That’s a tremendous growth trajectory! But what is a network switch exactly? And what does a network switch do? Curious to […]
Manual dialing can be extremely time-consuming when connecting with customers through outbound calling. But what if there was a way to effortlessly reach your potential customers and turn your conversations into conversions? An outbound dialer is a powerful tool that can smoothly accelerate the dialing process, enabling sales and customer service teams to reach a […]
Remote and hybrid work models are increasingly becoming common. Businesses can’t help but deploy tools and technologies to support these newest working norms. Traditional conference calls, often interrupted by poor audio quality and background noise, are simply no longer sufficient. It’s time businesses should switch to newer alternatives, such as VoIP conference phones. These phones […]
VoIP technology has revolutionized the way we communicate. However, like every other technology, VoIP comes with its challenges. Choppy calls, dropped connections and one-sided conversations are common issues with VoIP. According to a survey, 51% of respondents stated that audio issues are the biggest problem during virtual meetings. These glitches can not only disrupt workflows […]
What is an outbound call? Well, we’ve all been there – phone rings, an over-friendly voice on the other end pushing a new service you don’t need. That’s an outbound call in action and no wonder, you hang up immediately in frustration. But here’s the thing: outbound calls can be incredibly valuable for businesses when […]
Imagine you have had a smooth-running contact center for so long. But in the past few months, something’s been up. You’ve noticed a dip in both agent productivity and customer satisfaction and the trend isn’t looking good. There are longer hold times and frustrated agents. Digging deeper, you found that repetitive queries are bogging down […]
