Did you know that “67% of consumers consider a responsive business more trustworthy?” (Sprout Social) and “53% of consumers prefer to talk to a real person when resolving a customer service issue?” (SuperOffice)? So what’s the key takeaway here? Yes, you got it right- Your Business Phone Number holds a huge profit potential! Remember when […]
Managed vs Unmanaged Switch: What’s the Difference?
When designing a networking system, the most important thing you’ll need is a network switch. But how do you choose a network switch that meets your specific requirements? Managed vs unmanaged switch, which one do you prefer? Your answer probably will be, It depends. That’s right, the choice of network switches depends on specific needs […]
What is a Predictive Dialer? How Do Businesses Benefit from It?
If you run a call center or a telesales team, one thing is obvious and that is— you want maximum output with your resources and also want to reduce idle time. But how to do that? Is there a magic tool that can increase the efficiency of your call center agent by 25-30%? Well, a […]
What is Session Initiation Protocol? How does SIP Works?
Statistics reveal that “In 2022, SIP accounted for over 60% of all business voice traffic.” Furthermore, studies also reveal that “By streamlining communication pathways, SIP is projected to save companies up to 50% on their telecommunication expenses by 2024.” This percentage signifies the dominance of SIP in handling business phone calls. Let’s visualize that you […]
What is Transcoding? A Comprehensive Guide
Did you know that “YouTube processes over 500 hours of video every minute”, watched by users on screens of all shapes and sizes? But who is the ‘Behind-the-Scenes’ Magician that makes this seamless playback across devices possible? Let’s give a thought to the famous saying of Steve Jobs – “Technology is nothing. What’s important is […]